Virtual Receptionist Services

Like most companies, your business is probably starting out small. This can be a detriment when you're pitching prospects who want to know they can trust your product as much as they can trust your brand before committing to the sale. If you look small, it's going to be difficult to get…

January is National Soup Month. Aside from the fact that there’s a near 100% chance you didn’t know that, you’re probably wondering what soup has to do with customer support. The answer? Everything. Customer service is like soup. It’s warm and friendly, comprised of the ultimate combination of tips and tricks that…

When you think about it, it costs an awful lot to fill your office with staff. We're not just talking about the salaries that you're paying. There are slew of expenses that, taken as a whole, may make your head spin. It's a little thing called overhead, and there's usually nothing little…

What happens when you let a robot answer your phones? The simple answer is, nothing good. Even if it's a super friendly virtual robot like Siri or Alexa, there are just some things that robots can't do. Let's start with empathy, for one. How can a robot address an upset caller? If…

You might have been one of the 40 million Americans who were affected by the now infamous Target security breach that occurred during the 2013 holiday season. And if you were, then chances are you called them in a frenzy to find out what exactly happened to your personal information. With millions…

Do you know why first impressions matter for business success? It’s because of a phenomenon that famous business author Malcolm Gladwell refers to as thin slicing. Thin slicing means that we often make judgments within the first few seconds of meeting someone. These can range from whether a person is trustworthy to…

The first impression a customer has of a company is usually made by the receptionist. And if that’s your job, then maintaining a professional demeanor is essential in everything you do. While receptionists accomplish many tasks over the course of a day, their primary responsibility is answering the phone. For some, a…

If you’ve ever seen Three Men and a Baby, then you might remember the scene where Tom Selleck is lulling the little baby to sleep reading a sports article about a bloodied and bruised boxing champ. Who would read that to a baby? Well, as he points out, “It doesn’t matter what…

How many times have you called a customer service department and been greeted by a rep who sounded dead? It happens all too often – but it doesn't have to. Just because CSRs answer the phone all day long, doesn’t mean it has to be boring. Unless you are Bill Murray in…

Do you know how you sound on the phone? Probably not. While some people may think they sound professional and helpful, others may hear something entirely different. Unless you are routinely listening to yourself, you may never know how professional, or not at all, you are. If you work at a professional call center…