Small Business

If you have watched the news even once during the COVID-19 coverage, you’ve heard stories about how small businesses have been hard-hit by the disaster, many unsure if they will have a business to go back to after the smoke clears and the dust settles. As an answering service, we’ve seen clients…

Owning a business is an expensive endeavor. When it comes to making the business run smoothly, there are so many factors to take into consideration that it can all get incredibly overwhelming, especially for those just starting out. From manufacturing and distribution costs to rental space to computers, phones and Internet, the…

Over the last several weeks, we've seen a radical shift in how businesses operate due to the coronavirus pandemic. Business owners across every industry have had to change their business models and adopt new protocols seemingly overnight so that they can continue serving customers with as little disruption as possible. Whether it's…

Under the weight of the COVID-19 crisis, small businesses are rising up to the challenge and keeping their doors open. Amidst the uncertainty, small businesses are showing unprecedented resilience, compassion, courage, and strength. Not only are they demonstrating how it’s possible to remain open, some are taking even bigger steps to inspire…

Remember the restaurant your family went to every Saturday night? How about the pork sandwich from the deli down the street you looked forward to eating every day during lunch hour? Remember the small coffee shop that had the most amazing pastries? The bookstore? Your dry cleaner? Your dentist? Your veterinarian? The…

Our blog has been gaining in popularity over the last few years, emerging as the best way to gain insights about telephone answering services and learn about best practices and solutions for your own office communication challenges. But with so much amazing content, how do you know which posts are worth bookmarking?…

It's National Small Business Month and your phone is probably ringing off the hook! To celebrate, and to make sure you're not missing out on any potential opportunities, we wanted to highlight how answering services are a great tool for small businesses. We asked our staff to share their advice about answering…

From the days of early man, communication has evolved in ways that our cave-dwelling ancestors could never have imagined – petroglyphs to smoke signals, carrier pigeons to semaphore, Morse code to hand-written letters. But for all the ways that society has changed since the invention of the telephone in 1876, it now…

My smartphone has changed my life. As a small business owner, being able to check my email, update orders, and research companies on the go is absolutely invaluable. Unfortunately, just because my phone is smart, it doesn’t necessarily imply that the user is. As a result, the smartphone is dropped. Repeatedly. And…

According to the latest Wells Fargo/Gallup Small Business Index, optimism among small business owners is at its highest since 2008. Jobs are expected to increase, and it is also anticipated that the financial situation will improve going forward. Here is a list of 5 quick ways that can help you take advantage…