Answering Service Tips & Tricks

It's a crazy time for remote work right now. If you're one of the many people currently working from home due to COVID-19, welcome. I, too, have been working from home and boy have I learned some things! Previously, my only real WFH experiences were because of bad weather. 1 day at…

Have you ever called a business and not gotten through to anyone? Maybe the line just rang and rang. Maybe it rang a few times and hung up. Maybe you heard it connect and then...nothing. We've all been there. So what's happening? Here are some of the more common reasons why businesses…

While just using an answering service is important to the success of any small business - cost cutting, 24/7 live customer service, and all that good stuff - there's another important aspect of using an answering service you may be missing. Developing your account to create more personal interactions is what's really…

 Almost every company outsourcing to a live answering service uses some form of on-call dispatching for their after hours or business hours calls that require immediate attention. And why not! Businesses don't want to drop the ball on potential sales, and customers with urgent requests don't want to be left waiting…

Closing your business while you're on vacation? Don't want to come back to a tidal wave of voicemails? We've created a 6 step guide on how to quickly activate an answering service while you're walking out the door. 1. Set up Your Greeting Answering services can greet your callers in any number…

As a business owner, you're going to get two types of solicitation calls on your line: 1) live-operator telemarketing calls, and 2) robocalls. Live-operator telemarketing calls are exactly what they sound like - operators call through a targeted list of contacts, trying to solicit business. Robocalls, aka voice broadcasting, are automated messages,…

If you're toying with the idea of starting a call center, then we have the infographic for you! From the type of call center to your target market to technology, there's a lot to consider. We've put together a bunch of info that will help you create a comprehensive answering service business plan.…

Managing calls for thousands of industries and millions of scenarios is no easy task. Each small business is unique, and it would be impossible to memorize the nuances of the thousands of businesses a call center may answer for.  So when customer service agents are allowed to tell callers they are speaking with the answering service, call flow is…

You might have been one of the 40 million Americans who were affected by the now infamous Target security breach that occurred during the 2013 holiday season. And if you were, then chances are you called them in a frenzy to find out what exactly happened to your personal information. With millions…

Is that cubicle starting to get to you? Have you been gazing longingly at your calendar, praying that the island paradise picture materializes, and you suddenly find yourself on a white sand beach with a mojito in your hand? Well, that's not going to happen – unless you stumble upon a magic…