Tax attorney answering service.

Evading great customer service is like not paying your taxes. You can ignore it for a while, but it will catch up with you!

As a tax attorney, when your phone rings, you can almost guarantee that it isn’t a social call. People call either because they are in trouble, or need expert advice on a pressing tax issue. In their minds, you are the only thing standing between them and the dreaded IRS. One important question you need to ask is: “what is standing between me and my clients?” If your office is using an automated answering system or simply directing callers to voicemail when you are on another line, you are getting in the way of your own success. Troubled clients don’t want to speak to a computer. They want to speak with a real person, someone who is patient and understanding, and always at the ready to offer assistance. They may not know with whom they are speaking, but they will certainly know the reassurance of personal service. Specialty’s answering service for tax attorneys is the proverbial “man behind the curtain.”

Tax attorneys bill from $200 to $1,000 hourly! Missed calls = reduced profit. For about $2.25 a day, SAS answers every call so you can increase your internal revenue.

SASDelivering Outstanding Customer Support

We know that when it comes to consumer choices, customer service and personalized attention are often more important than the cost of service. In fact, 7 out of 10 Americans said they were willing to spend more money on companies that provided better customer service. Your customers, whether they are multi-million dollar clients or just the average person with a difficult tax problem, need and expect to be treated with courtesy and professionalism every time they call you. And that is our Specialty. Our agents are trained twice as long as the industry average and we always provide clients with prompt, confidential service when they call. When your clients are greeted by a friendly live-voice operator, they will have that much more confidence in your ability to remedy their issues.

What We Can Do.

Our outstanding, around-the-clock telephone answering service is located within the continental United States. With more than 300 receptionists, we have the capacity to handle upwards of 30,000 inbound calls daily. It is our job to present the most professional image possible for your law practice. Some of the features we offer are:

• Lead Capture: Every phone call your business receives is an opportunity to acquire new clients and boost sales. We believe that when it comes to lead capture, timing is everything. That is why our operators aim to answer every call within 3 rings or less. Callers will be impressed with the prompt, personal care our agents provide, and a customer who feels listened to is more likely to work with your firm over competitors .
• Real Time Appointment Scheduling: We can interface with your current web-based scheduling software to make, cancel, and confirm appointments for current and prospective clients. Any adjustments to your calendar will be immediately communicated to you or your staff so that you can plan accordingly. There will never be another scheduling mix up due to a missed call or miscommunication.
• Customized Answering Services: The next best thing to speaking to you directly is speaking to an SAS professional. We will work with you to create an appropriate script for our operators to use when they are manning your phones. Following the criteria and protocols you provide, our agents will direct phone calls and provide your clients with specific information or answers to FAQs. Chances are, most people who call have some kind of specialized need, and we will work hand in hand with you to make sure those needs are efficiently met.
• Bilingual Customer Service: America is a melting pot. More than likely, you serve a diverse clientele, and you need to be prepared to address their needs. With our team of bilingual operators, fluent in both English and Spanish, there is no such thing as a language barrier.

The Benefits.

Partnering with us shows clients that your practice provides impeccable service, 24 hours a day, 7 days a week. The right answering service will listen attentively and will leave your clients with the feeling that they are both respected and valued. People want to know that they are important to you. They want knowledgeable, individualized attention, and that is exactly what we offer. Your practice will enjoy the benefits of:

• Professional Representation: Presenting a professional image to your clients is an essential element in creating the ideal customer service experience. Our agents are highly skilled and know how important patience and confidentiality are when dealing with tax concerns. Every call, whether from current or prospective clients, will be answered with a courteous greeting and the specific script that you convey.
• Staffing Efficiency: The legal industry is consumed by paperwork and research. When you team up with us, your employees can devote all of their time and energy to providing you with what you need to support your clients and carry out the responsibilities of running your practice. Eliminating the burden of a constantly ringing phone will help you increase productivity in leaps and bounds.
• Reduced Cost: Our operators work remotely, and can even work virtually, so there will never be a need to purchase or install expensive telecommunications equipment. We absorb the cost of hiring and training our call center staff, so that means less administrative costs on your end. We also offer affordable plans to fit any sized business or budget, and you will only pay for the operator time you use. Less money out-of-pocket translates into an increased bottom line.

When it comes to the success of your practice, we take our work very seriously. Our employees are always considerate and efficient, and we are on standby 24/7, ready to assist your valued clients. So give us a ring today and ask about our free 2-week trial. From the very first phone call, you will wonder how you ever got along without us. Specialty is the leading answering service for tax attorneys, delivering trustworthy, patient, and personalized care for your clientele.