Poor customer service is taxing to the success of your business. Making clients happy is 1040 E-Z with SAS.

One thing is for sure: Nobody likes to pay taxes. With ever-changing codes and regulations, more and more people have been turning to tax preparation professionals like you to help them. This has led to a corresponding expansion of the industry, and that means more competition for you. In fact, you are not only competing with other people, you are also competing with pre-packaged computer programs. Tax codes are the same for everyone in the industry, and every service offers essentially the same thing. So what will set you apart from your competitors? When 70% of clients’ experiences are based on how they feel they are being treated, the answer is simple: Specialty’s answering service for tax preparation providers.

A skilled tax accountant can make $37K per tax season. When you’re busy, your phones are, too. Let SAS help. For about $2.50 a day, we’re a great return on your investment.

SASDelivering Outstanding Customer Support

SAS is the best of the best live answering service industry. We pride ourselves on excellence in customer care, offering the most affordable, reliable team of agents to assist your business. We know that in a competitive marketplace, the key to a successful accounting practice is personal service. When you work with us, you can rest assured that every call into your business will be answered by a courteous, live-voice operator, ready to listen and direct customers to the appropriate party 24 hours a day, 7 days a week.

What We Can Do.

It is a fact that 90% of unhappy customers will not return to your business. In fact, customer service is more important than cost when it comes to choosing which tax preparation company to work with. That is why we train our over 300 operators twice as long as the industry average. We have the capacity to manage any call volume, and we staff our national service around-the-clock so that clients will have the peace of mind in knowing that you are there when they need you. Here are some of the features that may interest you:

• Customized Business Solutions: The next best thing to speaking to you directly is speaking to one of our qualified representatives. You create the message and image that you wish to convey and we do the rest. Chances are that many of your customers have unique needs and expectations. We will work with you to design a service that offers the individualized, personal attention your clients will appreciate.
• Lead Capture: When it comes to new client acquisition, we believe that timing is everything. That is why we aim to answer every call within 3 rings or less. We can ramp up to adjust for higher call volume during your busy tax season, and our prompt, friendly service is what will have callers sticking with your firm rather than going to your competitors.
• Real Time Appointment Scheduling: We can utilize your pre-existing online calendar management software to schedule, cancel, and confirm meetings with current or prospective clients. Any updates will be instantly communicated to your staff via phone, text, email, or pager. Our appointment reminder service also helps you increase efficiency and prevent no-shows and miscommunication between you and your customers.
• Bilingual Support: We know that the U.S. is constantly increasing in diversity. That is why bilingual services are essential for your business. With operators who are fluent in both English and Spanish, and our commitment to 24-hour support, we have everything you need to support a growing client base.

The Benefits.

A partnership with us is an investment in superior customer service for your demanding clients. That personal touch makes all the difference in the world when it comes to overall customer satisfaction. Our receptionists know that every call into your business is an opportunity for expansion, so we work hard to represent your brand and improve your image. We are dedicated to ensuring that your clients have a positive experience when they phone your business, all day, and every day.

• Professional Representation: Dealing with the IRS is a scary proposition for almost everyone, and presenting a professional, competent image is essential in the tax preparation business. We promise that our attentive and knowledgeable customer service representatives will help reduce the level of consternation many of your clients feel during this stressful time.
• No Additional Staffing: The agents at our call centers work remotely, and can even work virtually, to ensure that you will not have to worry about hiring and training additional administrative staff. Month-to-month plans allow us to customize services to accommodate the seasonal nature of the tax preparation business, and you will only pay for the operator time you use, making SAS an effective yet cheap answering service for your small business.
• No Equipment to Buy: Telecommunications equipment is changing at such a rapid rate that keeping up with the advances is a very expensive proposition for any business. Our call centers are fully equipped with the most innovative technology, so you will never have to worry about equipment upgrades or maintenance. We have the tools and we make them work for you.

We take pride in our services and commitment to our clients’ success. That is why we invite you to try us out and see how we can benefit you. With a 2-week free trial, you have nothing to lose and everything to gain! Once you start, you will wonder how you ever got along without us. Specialty is the leading answering service for tax preparation providers, giving you the advantage you need to stand out from the crowd.