SAS for car dealerships.

Rev up your sales and keep customers happy. The road to success starts with a fully-loaded answering service.

To be successful in the automotive retail industry, it takes tenacity. Whether you’re managing your inventory, problem solving with the service department, or making a sale on the lot, you probably don’t spend very much time at your desk. When your phones ring, who is assisting your callers? If your answer is automated telephone answering or voicemail, then it’s time to consider Specialty’s answering service for car dealerships. It is a fact that 67% of customers will hang up the phone out of frustration if they can’t speak to a real person. So without an answering service, time away from your desk could lead to missed sales opportunities and negative customer support experiences. Our live-voice operators can help.

The average cost of a new car is $30K. Missed calls could cost your dealership thousands! For about $1 an hour, SAS’ expert answering can keep your sales in the fast lane.

SASDelivering Outstanding Customer Support

SAS is truly a partner for leaders in the automotive retail industry, and we team with your staff to help manage sales, service, and logistics. We provide 24/7 representation of your brand, fostering fluid communication with your clients and potential buyers. In addition, our receptionists can schedule appointments, make outbound reminder calls, process orders and shipments for your service department, and conduct market research. Whether you are out on the lot or it’s after office hours, our representatives reinforce your dedication to the customer. We know that 45% of business is lost because of poor customer service and we ensure that your clients are met with a courteous, knowledgeable agent whenever they contact you.

What We Can Do.

Our team of over 300 call center representatives answers an average of 10,000 inbound calls a day. The professional assistance we deliver to your car dealership, auto repair or auto parts business can aid in client retention and acquisition. Our experienced staff works with you to create a plan aligned with the goals of your business. These are just a few of SAS’ many capabilities:

• Bilingual Service: The U.S. is constantly growing in diversity, so it is important for businesses to adapt to both English and Spanish-speaking clientele. Whatever your callers may need, our bilingual receptionists can help. At SAS, there is no such thing as a language barrier.
• Lead Capture: Every phone call your business receives is an opportunity to acquire new clients and boost sales. We believe that when it comes to lead capture, timing is everything. That is why our operators aim to answer every call within 3 rings or less. Working with lists you provide, we can even contact customers who qualify for special financing or those who might be interested in trading in their vehicles. Callers will be impressed with the prompt, personal care our agents provide, and a customer who feels listened to is less likely to head to your competitors.
• Customer Satisfaction Surveys: Find out which members of your sales team are doing the most to advance your business. Discover new ways to increase revenue and promote positive car-buying experiences.
• Safety Recalls: Recalls happen. When they do, we can alert customers by telephone about any issues that may affect their vehicles, and then immediately schedule service appointments to rectify the problem.
• Vehicle Locate: Customers may be in search of a particular make, model, and color. With access to your dealerships’ inventory, we can let customers know which location has the car they are looking for, increasing the likelihood that they will complete the sale with you.

The Benefits.

Collaborating with our professional telephone answering service can help you save time and money. Leave the little things to us and focus on what matters most: running your business.

• Increase Revenue: It is 6 times more likely to secure a deal when a buyer’s call is returned within the first 30 minutes of being placed. We ensure the odds are in your favor.
• Improved Productivity: Concentrate on closing sales with your customers in the showroom while we focus on call routing to match up prospective customers with available sales associates.
• 24/7 Brand Representation: Our services can be used outside of normal business hours, 24 hours a day, 7 days a week. There is always someone available to represent your brand name.

We take pride in our services and we are confident that we can have a positive impact on your business. With our 2-week free trial, you have the opportunity to take us for a test drive and experience the SAS difference for yourself. There are no catches and no hidden fees, just amazing service! Separate your auto retail company from the pack and gain the edge you need to succeed in this hard-sell industry. Specialty is the leading answering service for auto retailers, working hard to keep your business’ motor running.