SAS for temp agencies.

We are more than a temporary fix for your client service needs. We are a permanent solution, all day, every day.

As companies try to trim staff and expenses to save a few pennies, the need for temporary employees is expanding every day. It can be more economical to hire a temporary worker to help on a short-term project than to hire a full-time, salaried employee to do the same job. What’s more, companies are looking for highly skilled temporary staff such as accountants, experienced administrative assistants, medical personnel, and IT professionals just to name a few. Is your agency able to keep up with the complex requirements of the marketplace? It is a fact that 89% of employees feel their job is demanding, and 33% of employees are chronically overworked. With so many businesses in need, chances are that your staff falls into those categories. And as anyone in business knows, overworked staff eventually leads to decreased productivity. Specialty’s answering service for temporary employment agencies can help you change that.

You work on commission. Sometimes as much as 150% over the salary of your placements. Are unanswered calls limiting your income potential? For about $6 a day, SAS can help.

SASDelivering Outstanding Customer Support

There is a lot of competition in the temporary employment industry, and your job is arduous. Not only are you pouring over resumes and screening candidates on a daily basis, but you are also coordinating services with the companies requesting your assistance, handling payroll and benefits for your temps, as well as for your own office staff. In short, your work is never done! In the midst of the seeming chaos, it can be easy to miss phone calls or to send potential candidates and clients to voicemail. Companies contact your agency for personalized service, and if your employees are too taxed to get to the phone, you could be losing business. One of the easiest ways to keep your staffing agency competitive in the industry is via a 24-hour phone answering service. In addition to responding to new business requests around-the-clock, 24-hour coverage gives temps an avenue to contact you when they can’t make a shift, and also provides your clients with immediate assistance when a temp just isn’t working out. The operators at SAS can address all of your telephone answering needs in one easy step. With that perpetually ringing phone out of the way, there is more time to focus on doing your job!

What We Can Do.

We employ hundreds of highly trained receptionists who are capable of handling upwards of 30,000 inbound calls per day. Every caller will be greeted by a courteous, U.S.-based operator. Rest assured that your calls will never be outsourced overseas. Our services are always professional, and always affordable. Here are a few of the features that may interest you:

• Customized Business Solutions: We know that in the temp industry, some agencies specialize, while others generalize. Taking that into consideration, our staff will work closely with you to implement answering services that are tailored to meet the particular needs of your company. You create the message, criteria, and protocols, and we do the rest. Think of us as an extension of your business. We will work diligently to present a polished image to every caller, and potential candidates and clients will have confidence in your reliability.
• Scheduling Appointments: We can interface with your current web-based calendar management system, allowing us to schedule appointments for candidate interviews, client meetings, vendor deliveries, and anything else you may need. Appointments we arrange are quickly communicated to you and your office staff via phone, text, email, or pager, and any changes or modifications you require can be made immediately. We also offer outbound reminder calls, so there is no need to worry about no-shows or miscommunication between you and the individuals who need your services.
• Email & Live Chat Support: We know that in today’s technological environment, not every communication takes place on the phone. An increasing number of people prefer to use email and live chat services to contact your business. Our staff can monitor these messaging channels for you and respond to queries based on the information you provide.
• Bilingual Agents: America is a melting pot. That means your agency should be able to accommodate the needs of our diverse population. We employ a team of bilingual operators, fluent in both English and Spanish. Whatever your callers’ needs, we are prepared to help.

The Benefits.

We are your partners in customer service and we give you the freedom to concentrate on what matters most to you: running your business. A few of the benefits you can expect are:

• Increased Cost Efficiency: Working with us not only increases customer satisfaction, it also allows you to use your current employees in a much more efficient and cost-effective manner. When you take the burden of a busy phone off your already overworked staff, your employees will thank you! Having our capable operators manning your phones increases productivity and makes for happier employees.
• Professional Staffing: Presenting a professional image to your customers is essential in any business. Our agents will respond to every one of your customers with the level of excellence that they have come to expect from your agency. Success in the temporary employment industry is dependent on high quality customer service, and we make sure that every customer is given the individualized attention needed to ensure satisfaction.
• No Added Equipment: When you team up with our service, you can forget about the expense of telecommunications equipment. Our staff works remotely, and can even work virtually, so there is no need for you to purchase or install any expensive products. We regularly research upgrades, guaranteeing that we are constantly offering our clients the very latest in technology while keeping our call center fees at a minimum. We have the tools, and we make them work for you.

Thinking about exploring the SAS difference for yourself? Then take advantage of our 2-week free trial, no strings attached, and no obligation to sign on after your trial period ends. There are many answering services out there. But if you are looking for the gold standard in care, then look no further. Specialty is the leading answering service for temporary employment agencies, offering consistent, knowledgeable, friendly telecommunications support at an affordable price.