Pharmacy call center.

Pharmacy trivia! What’s the right Rx for superior customer care? Hint: it starts with Specialty and ends with Answering Service.

It is a fact that very few people like elevator music when they are riding in an elevator. So how do you think they like listening to it when they are trying to get in touch with you on the telephone? The simple answer is, they don’t. When people call your pharmacy, they have an important need. Whether it is a desperate parent trying to determine the right dosage of medicine for their child, a person with a question concerning contraindications, or an individual who needs an important prescription filled, your phone calls must be answered quickly, courteously, and professionally by a real person. With 67% of consumers hanging up in frustration if they can’t speak to a live voice, you can bet that those hang-ups will likely go to your competitors. Specialty’s pharmacy call center can help you change that.

On average, pharmacies fill 201 scripts daily. But the number of calls they receive is more than double that number. For as little as $2 a day, when your staff is busy counting pills, you can count on us to answer your calls.

SASDelivering Outstanding Customer Support

Specialty Answering Service is a trusted, established company, whose goal is to give your business the help it needs at a price you can afford. We guarantee that every call you receive will be answered by a highly trained specialist, usually within 3 rings or less. Your clients will be treated with the courtesy, professionalism, and confidentiality that they expect from your pharmacy. We know that 70% of consumers value personal treatment and customer service more than cost when it comes to choosing who will get their business. That’s why we spend twice as much time as the industry average to train our over 300 agents. We are poised and ready to be your call centre solution.

What We Can Do.

SAS is a HIPAA compliant call center providing around-the-clock support for your customers. We coordinate our services to meet the needs of your business, and all callers will be greeted with a message or script following protocols that you provide. If you have a brick and mortar pharmacy or run an online pharmacy shop, you will benefit from one of the highest employee retention rates in the industry, and operators who are constantly being evaluated to ensure that only the most experienced customer service representatives will be answering your phones.

• Prescription Services: Whether consumers are contacting you to renew a prescription or ask questions regarding drug side-effects and contraindications, we will be there to help. We can interface with your web-based order processing software to address callers’ needs promptly and professionally. Not every call to your pharmacy will be a dire emergency, so armed with your detailed protocols, our agents will ask the right questions and route the call to you or your staff based on the information we have gathered. Additionally, we can make automated outbound calls to alert customers that their prescriptions are due to be refilled or ready for pick up.
• Personal, Informed Approach: The next best thing to speaking to you directly is speaking with one of our experienced receptionists. Personalized, compassionate service is our goal every time we pick up your phones. Chances are that many of your customers have specialized needs and expectations, so the more information we have regarding your operating procedures, the more easily we can accommodate them.
• 24-Hour Answering: It would be nice if all of your customers needed your services during regular business hours, but you know that is not the case, Whether it’s 2 AM on a Tuesday or 1 PM on Thanksgiving Day, our friendly agents are ready to answer your calls.

The Benefits.

A partnership with SAS’ pharmacy call center shows customers that your pharmacy will always provide the highest level of service regardless of the time of day. Patrons will know that their pharmacist is always there when they are in need, and the prompt, accurate service we pride ourselves on will give both you and your customers the peace of mind in knowing you made the right choice. Your drugstore will enjoy the benefits of:

• Professional Representation: In any business, image is everything. Exceptional service is not only appreciated by customers, but your industry demands it. When you team up with us, you will never have to worry about how your pharmacy is being portrayed. We work closely with you to create a service tailored to meet the needs of your corporation, sustaining the highest caliber service for you and your callers. This is especially important for online pharmacies.
• Reduce Costs, Increase Productivity: Our staff works remotely and virtually, so there is no need to hire or train additional employees, and no equipment to purchase or install. Month-to-month plans mean you will only pay for the operator time you use and an all around cheap telephone answering service. Outsourcing your phones to SAS will also give your in-house personnel more time to focus on the customers right in front of you. It’s the best of both worlds.
• Bilingual Support: The U.S. is growing in diversity, and your business must be ready to care for people who may not speak fluent English. We offer a team of bilingual operators who can effectively communicate with your Spanish-speaking patrons. Eliminating language barriers results in happier customers.

One of the great things about SAS is our 2-week free trial. We are proud of what we do, and we want you to take advantage of the opportunity to experience our services, no strings attached. We succeed by helping you deliver exceptional care to your customers, all day, and every day. Specialty is the leading call center for pharmacies across the nation, providing customized solutions to fit any budget.