Equipment supply answering service.

No More Voicemail for Valued Customers. Don’t Let Business Hit a Wall. Partner with us to Handle every Call!

In the supply industry, you need to maintain constant contact with your client base. Your business is entirely dependent on the relationships you foster and the positive image you present to consumers. When a customer reaches out to communicate with you, every conversation they have should further that image. All too often, though, even the most valued clients have their messages relegated to voicemail. Research shows that 67% of consumers hang up the phone out of frustration if they cannot speak to a real person. This seemingly minor misstep could mean losing major business. Professionalism and excellent customer service are far too important for this cavalier treatment. Turn to the experts who have years of experience working with companies in the equipment supply industry. Turn to Specialty’s equipment supply answering service.

Did you know that 81% of companies with strong customer care outperform competitors? For less than $4 a day, SAS can give your business the edge you need to succeed.

SASDelivering Outstanding Customer Support

SAS delivers the affordable reliability that your company is looking for. We provide 24/7 answering services and so much more: from processing orders, to managing help desks, our national call center does it all. When you team up with us, you can be sure that a courteous, U.S.-based live-voice operator will always greet your callers. Every message that we pass on to your clients, and every service that we perform for your company, can be completely personalized. We follow the protocols and procedures that best suit your needs. We truly are an all-in-one service, sales, and logistics partner.

What We Can Do.

With a group of more than 300 receptionists, we are capable of handling upwards of 30,000 inbound calls a day. Committed to prompt service, we aim to answer every phone call in 3 rings or less. We take your business seriously, and frequent internal and external quality control measures ensure a good experience for every caller. As a result, our error rate is less than half the industry average.

• 24/7 Answering Service: Orders may come in after business hours, and we are available 24 hours a day, 7 days a week to assist your callers. Your doors may be closed, but with us on your side, your business is open 365 days a year!
• Bilingual Agents: As the Hispanic population continues to grow, arming your business with bilingual support specialists will allow you to connect more effectively with Spanish-speaking clientele. With representatives fluent in both English and Spanish, we have you covered.
• Order Processing: We can use your web-based software and shipping tools to help you manage and process orders. If certain equipment is selling like crazy, our operators can always handle the overflow. Upsell and cross-sell techniques will maximize sales potential.
• Customer Support: With so many types of equipment in your arsenal, there is a good chance that some customers will have no idea how to operate them. Our experienced staff works with your company to establish protocols for our operators to follow. With a list of your FAQs, we can respond to customers’ concerns and questions. More complex matters will be conveyed to your internal service team via phone, text, email, or pager.

The Benefits.

When you choose Specialty, you are extending the reach of your company. You will be able to maintain contact with more customers, process more equipment sales, and run an overall more efficient business. We offer economical solutions to any number of telecommunications issues that your business may face.

• Professional Image: We know that professionalism is essential to securing and maintaining customers in the equipment supply industry. That is why our live-voice agents will not allow even one call to go to voicemail. Patrons of your business will receive the high quality personal care they deserve, and as a result, they will feel that their business is valued.
• No Equipment to Install, No Employees to Hire: Our customer service representatives work remotely and virtually. That means you don’t have to purchase or install any expensive new equipment, hire and train staff to manage it, or carve out more office space to house them. We do it all so that you don’t have to.
• No Hidden Charges: Our services are transparent – you get what you pay for. We will work with you to decide which services would be most beneficial to your company. We also offer a 2-week free trial so that you have an opportunity to try before you buy. There are no hidden fees and no gimmicks – just great service, on us!

Stay in touch with your buyers. Stay in touch with your business. Collaborating with the industry’s finest answering service will revolutionize the way you communicate with your clients. So give us a call today and ask about our free trial. Experience the SAS difference for yourself! Specialty is the leading answering service for equipment supply companies, driving the customer care machine that will keep your business in the black.