Don’t blow hot and cold when it comes to customer service. Prepare for that flurry of phone calls: Partner with SAS.

In the heating and cooling industry, customer demands are as variable as the seasons. To be successful, your business needs to address service issues that are constantly in flux. Whether it’s an unprecedented heat wave, or an unpredicted snowstorm, prompt response and rapid solutions are essential. Knowing that 81% of companies who deliver strong customer service outperform their competition, you need to ensure that your answering service is as adaptable as your business. You need a call center that is as consistent as your company is. You need Specialty’s HVAC answering service.

Central air costs from 4-8K to install. Missing calls? That revenue is going to competitors! $8 a day changes that. SAS answers your phones so you can cater to clients.

SASDelivering Outstanding Customer Support

If you are trying to run your business from a cell phone, you are definitely putting yourself at a disadvantage. SAS has extensive experience working with heating, ventilation, and air conditioning professionals. We understand the challenging nature of the industry and we tailor our services to match the needs of your company. From rapid dispatch to accurate message taking, our trained operators fully realize the importance of your services and how best to provide the support that your business requires. We know the value of a job, the value of your image, and the value of each call we manage.

What We Can Do.

The expert team at our national call center consists of more than 300 operators ready to handle upwards of 30,000 calls a day. Our receptionists are versed in the dynamics of the HVAC industry and the necessity of timely service. That is why SAS is committed to answering every phone call in 3 rings or less.

• 24/7 Inbound Answering: Our operators are available 24 hours a day, 7 days a week. We know that your services might be needed at unpredictable times, so our agents are always ready to provide a courteous, knowledgeable, live-voice response.
• Manufacturers’ Services: Your business may be more about selling equipment than providing services. From assisting callers with parts ordering, locating dealers, troubleshooting installation issues, or providing warranty information, we can help.
• Dispatching: We can handle on-call staff changes with ease, making sure that all of your clients are helped as quickly and efficiently as possible. Following your existing protocols, HVAC technicians can be contacted via phone, text, email, or pager. If you would like, we can also provide extra contact numbers for your clients to reach you directly in case of emergency, ensuring that you never miss a call or lose a critical job opportunity. Payments for emergency services can be processed prior to dispatching your technicians, eliminating non-payment issues .
• Bilingual Support: The U.S. is steadily growing in diversity. That means being prepared to assist clients whose primary language is not English is a must. With staff fluent in both English and Spanish, we will respond to the needs of your Hispanic clientele, making your business more accessible to this expanding population.

The Benefits.

With over 25 years of experience, we offer HVAC businesses an informed, affordable customer service solution. Our virtual receptionist answering service team guarantees quality interactions with all of your clients, any time of day, every day of the year. We can even establish a white-glove protocol when working with your large contract customers.

• Flexible Call Plans: We can adjust your call plans every month to accommodate the seasonal volume fluctuations that are typical of the HVAC industry. If people are calling about central air conditioning repair in the summer or heater repair in the winter months, SAS has your phones covered.
• Reliable Volume Controls: Our American answering service is located in a temperate climate, and consequently, our volume never spikes from local weather issues. We can manage a significantly high call volume, and we staff for 55% efficiency. That means our service representatives are sitting idle 45% of the time, always ready to assist your clients.
• No Added Expenses: Our agents work remotely and virtually, so there is no new equipment to purchase or install. All of our telecommunications technology is cutting-edge and we are constantly updating software so that you have top-of-the-line implements at your service. We have the resources and we make them work for you.

Whether you are an independent HVAC contractor looking to expand the reach of your organization, or a large HVAC company looking for after-hours emergency on-call support, we are here to help. Learn more about our 2-week free trial. We are confident that we can make a difference in the way you do business, and we want you to experience the SAS difference firsthand. Specialty is the nation’s leading answering service for HVAC contractors, working hard to keep your customer care climate-controlled.