Funeral home answering service.

When the worst happens, your clients expect the very best care. Look to SAS to offer compassionate service and support.

In the bereavement industry, every interaction with a client is an important one. From discussing the logistics of a funeral itself to funeral pre-planning, funeral directors know that customer service skills are a vital component of competent bereavement care. We understand the necessity for compassionate, professional support. That is why SAS’ funeral home answering service is committed to helping your company provide the most comfortable experience possible for all clientele.

Funerals are traumatic. Leaving loved ones on hold in their time of need lacks the professionalism and care your industry demands. For about $6 a day, SAS can help.

SASDelivering Outstanding Customer Support

Specialty provides the help that you need to keep things running smoothly and efficiently, allowing you to focus on overseeing the many services your funeral home or mortuary may provide. Whether you offer casket services, bereavement counseling, or memorial services, we can add hours to your day. While you concentrate on the task at hand, we will take care of your phones, assisting with scheduling and logistical details for anyone who may call.

What We Can Do.

Our nationwide call center has the highest employee retention rate in the country, ensuring that your clients and their friends and families encounter representatives who are well trained and ready to meet their needs. SAS will handle your inbound calls, giving you the freedom to provide the in-person, in-depth support that many of your customers require.

• First-Call Dispatch & Scheduling: After a death has occurred, your service is the first place family members will call. Our compassionate and professional representatives will take down the appropriate information and contact your facility to quickly dispatch staff for recovery of the deceased. We can alert your personnel via phone, text, pager, or email . Additionally, we can interface with your online calendar to schedule, modify, or cancel appointments for family members to meet with the funeral director. Any updates will be immediately accessible to you.
• 24/7 Answering Services: Planning a funeral or memorial service is a unique experience for clients and they may have questions or concerns at any time. SAS is a 24 hour telephone answering service, so that your clients can speak to a real person whenever they need answers with protocols for escalating calls to the funeral directors when necessary.
• Logistical Assistance for Clients & Loved Ones: We can provide information regarding any logistical question that an attendant of an event at your location may have. Rather than bothering a bereaved family member to ask for directions, validate the date and time of a service, or request other information, they can simply call us. Complex logistical concerns will be escalated to your staff.

The Benefits.

We understand that funerals are among the most expensive of life’s events, and we know how important it is for you to walk your clientele through the process as gently and accurately as possible. By tackling your scheduling and inbound calling, our live answering service lets you focus on what’s really important – planning and managing a memorial experience that satisfies the wishes and demands of those left behind.

• Professional Staffing: Presenting a professional and compassionate image is essential in the bereavement care industry. Our agents respond to each of your clients’ needs with a courteous greeting tailored to your business.
• No Additional Staffing: The agents at our call centers work remotely and virtually. This ensures that you don’t have to deal with hiring and providing for new receptionists and secretarial staff, and eliminates the need to carve out additional office space to house them.
• Reduced Costs: When you work with us, you are only paying for the operator time you use. There is no expensive equipment to purchase or install, and with month-to-month contracts, you have the flexibility to change service at any time. SAS offers cheap answering services for small businesses like yours. Pay for what you need, and potentially save your business thousands of dollars.

Advanced technology, quick response, caring operators, and a reliable internal structure are some of the many reasons why our superior call center solutions are invaluable to the bereavement care industry. Your clients deserve nothing less than the best. So give us a call today and take advantage of our 2-week free trial. Specialty is the leading answering service for funeral homes, making compassionate care the underpinning of everything we do.