Dental answering service.

Keep your Practice Cavity-Free! Partner with SAS. We are your solution to front office efficiency at its best.

For a dental health provider, excellent customer service is critical. To stand out from your competitors, you need to take what could be a dreadful experience for your patients and instead make it convenient, personalized, and pleasant. This process all starts with having the right reception services. Did you know that 67% of clients hang up the phone out of frustration if they are directed to voicemail? When clients contact your office, they should always be met with a courteous and helpful live-voice representative. Your business is too important to risk losing patients because of a bad first impression. Specialty’s dental answering service ensures that your first impression is always a positive one.

Filling a cavity costs about $100. Busy office? For around $3 a day, SAS’ 24/7 answering service can bridge the gap. Never miss a call or lose a client. That’ll make you smile!

SASDelivering Outstanding Customer Support

SAS is a HIPAA compliant answering service providing complete customer service and logistics solutions to businesses in the dental industry. Whether you run a large multi-dentist practice or you are a one-person operation, we can provide overflow support and appointment scheduling services designed to your specifications. Does your dental practice need emergency message dispatch and after-hours message taking? We can help. Services such as after-hours coverage, emergency call screening, online appointment scheduling, and management of dental referral requests make us a preferred partner for the dental industry.

What We Can Do.

In many practices, dental assistants also have to spend time answering phones. With SAS handling all of your inbound calls, your staff can place the focus where it should be – on your patients. We employ staff fluent in both English and Spanish, so we are ready to help your clients, whatever their needs might be. Our services are tailored to your business, and we can adapt to suit almost any request. From providing fees and services information to insurance and referral inquiries, we are on your side.

• Emergency Answering Services: Following your criteria for emergencies, our trained agents will pre-screen, and then dispatch calls to your staff/specialists based on the information we have gathered. Screening after-hours calls prescription calls is especially important in helping to reduce prescription drug abuse. We can reach you via phone, email, text, or pager, so you’ll never miss an emergency call again.
• 24/7 Live Operator Services: When it comes to lead capture, one should never underestimate the value of prompt service. That is why our live call answering service representatives are continuously available to your customers, making it a point to answer every call in 3 rings or less. We can provide up-to-date information about business hours, locations, and procedures, assisting concerned callers at any hour. We take messages while you’re sleeping to ensure your success during the day.
• Appointment Scheduling & Reminders: Interfacing with your existing online calendar allows us to schedule, modify, or confirm routine or emergency appointments, immediately apprising your staff of any changes. Our appointment reminder services help to increase efficiency and prevent miscommunication between patients and your office.

The Benefits.

Utilizing the Specialty Answering Service means you have made the decision to take your practice to the next level. We represent your business at all times and ensure that your customers have a positive experience at your offices.

• Professional Representation: Presenting a professional image is essential in the dental industry. Our agents respond to every one of your patients and prospective patients with a greeting tailored to your business. Friendly and reliable service is the backbone of what we do.
• No Additional Staffing: Our virtual office assistants work remotely. That means there is no need to hire or provide for extra receptionists and secretarial staff. We have you covered.
• Reduced Costs: When you work with SAS, you are only paying for operator time. There is no employee hourly or salaried rate that you have to worry about. Pay for what you need, and save your office thousands of dollars.

The first and only step in excellent customer service is collaborating with SAS. Give us a call to take advantage of our 2-week free trial. There are no hidden fees or gimmicks, so you have nothing to lose. Specialty is the leading answering service for dentists, giving you something to smile about!