Doctors answering service.

Give your front office a check-up. The best medicine for a polished practice is SAS.

In the medical industry, an accurate answering service means everything. From providing the proper diagnosis to prescribing the correct medication, doctors need to supply reliable treatment. As a medical practitioner, you should demand the same level of unparalleled professionalism from the individuals who communicate with your patients. Research shows that 90% of people who are unhappy with their experience at a particular establishment will not return. So when it comes to reception services, you need the most dependable team in the industry. That’s where SAS’ doctors answering service comes in.

The number of physician office visits is 1 billion annually. For about $40 a week, SAS ensures that your practice will never miss an opportunity to help a patient in need.

SASDelivering Outstanding Customer Support

SAS is a HIPAA compliant answering service providing complete customer service and logistics solutions to practices in the medical industry. We are an around-the-clock call center, offering features such as appointment scheduling, outbound reminder calls, and emergency hotline operation. We customize our services to meet the needs of your medical practice and follow any protocols that you may already have in place. Our committed staff ensures that not a single call goes to voicemail. Through external quality checks and message backup, we see to it that the information that comes your way is always accurate. Whether you’re running a family practice, working as general practitioner, or operating as a specialist, we can help.

What We Can Do.

Our team of more than 300 representatives is accustomed to handling upwards of 10,000 inbound calls a day. With staff fluent in both English and Spanish, we are ready to help your patients, whatever their needs might be. Our answering service is tailored to your practice and we can adapt to serve almost any purpose.

• 24/7 Answering Service: The need for a doctor does not have a timetable. That is why our representatives are available 24 hours a day, 365 days a year. We will always be on hand to field calls from your patients, answer questions, provide information regarding insurance and referrals, and anything else you would like us to manage.
• Emergency Hotlines: Trained agents can screen calls using your criteria for emergencies and dispatch them to your staff/specialists based on the details we have gathered. Information will be relayed to on-call staff in your preferred manner, whether it be phone, text, pager, or email. Extremely urgent calls can be patched through directly, eliminating lag time between the initial call and speaking to a medical professional.
• Appointment Scheduling: We can utilize your pre-existing online software to schedule, change, or confirm appointments. Any updates we make will be instantly accessible to your staff. Additionally, our appointment reminder services help to increase efficiency and prevent miscommunication between patients and your office.

The Benefits.

The right physician’s answering service can help take your practice to the next level of excellence. Whether you run a private practice or a conglomerate of offices, we represent your business at all times, guaranteeing that patients have a positive experience with every phone call.

• Professional Representation: Presenting a professional image is essential in the medical industry. Our agents respond to your current and prospective patients with a greeting specifically designed around the needs of your business. Customizable, friendly service is the backbone of what we do.
• No Additional Staffing: The agents at our call centers work remotely and virtually, ensuring that you won’t have to hire or provide for extra receptionists and secretarial staff. And not using receptionists or an answering service in your area means an infinitely less chance our agents will know your callers. Divulging sensitive information like reasons for appointments can make patients uncomfortable, more so if they feel the person they are speaking with is even a remote part of their social network.
• Reduced Costs: When you work with us, you are only paying for operator time. Our month-to-month services keep you from losing money on lengthy contracts, and with our free trial, you can try before you buy. Pay for what you need, and save your office thousands of dollars.

SAS delivers the reliable, trustworthy service that the medical industry demands. We take patients’ needs seriously, maintaining personal care and consideration on every call. Contact us today and ask about our free 2-week trial. There are no hidden fees or tricks, and nothing to lose. Specialty is the leading answering service for doctors nationwide, putting both you and your patients at ease one phone call at a time.