SAS for software companies.

Technology is as technology does. And sometimes, it just doesn’t. From sales to support, let SAS reboot your customer service.

It’s a high tech world. You would think that computers are the solution to almost any business problem. That is probably not a bad assumption, but there is one vital business function that a computer will never be able to perform, no matter how advanced it may be: personalized customer service. Although your customers are probably very comfortable around computers, when they call your company, it’s because they need help with their PCs and your product. The last thing they want to deal with is another computer giving them an automated list of options to choose from. They don’t want to be shoved off to voicemail. What they want is to speak with a real person who will respond to their needs in a courteous and professional manner. Specialty’s answering service for software companies can provide your business with the person-to-person service that your customers deserve and will appreciate.

Thousands of people use your software, and at some point, they will need your help. Customer support is key for any company. For about $3 a day, SAS can provide call center and help desk services, and strengthen your brand in the process.

SASDelivering Outstanding Customer Support

SAS operates entirely within the continental United States. We don’t outsource our answering services to other countries. After all, we have plenty of highly trained customer care specialists right here. It is a fact that almost 70% of callers eventually hang up the phone out of frustration if they cannot speak to a real person, and almost 50% of business opportunities are lost because of poor customer service. With us, you will never have to worry about these troubling statistics. Our operators are always friendly and helpful, and we will answer every call to your company just as if we were sitting in your own office. Think of us as an extension of your business.

What We Can Do.

Our team of over 300 certified technicians can handle upwards of 30,000 inbound calls per day. We have the capacity to manage any call volume, and we staff our service around-the-clock so that whenever your customers are having technical difficulties, they will have the peace of mind in knowing that you are there when they need you. A few of our extensive services include helpdesk operation, message taking, order entry and payment processing, responding to customer service inquiries, and performing market research. Here are some features that may interest you:

• Customized Business Solutions: We will work hand-in-hand with you to construct answering service solutions specifically designed to complement your company. Whether you need SaaS helpdesk support, a vendor locate line, pre-sales assistance, or pre-screening for interviews, we can help. Following your protocols and procedures, our staff will so closely imitate your organization that callers will think they are speaking to you directly. We also employ bilingual representatives, fluent in English and Spanish, to accommodate your diverse clientele.
• Quality Control: Our customer service specialists are among the most experienced in the industry. We conduct training twice as long as the industry standard, and when it comes to the intricacies of your business, we take the time to understand your brand in detail. Our call center has a system of quality control that is second to none, and we utilize internal customer service monitors to evaluate thousands of calls per month. Managers regularly review call scripts so that we can identify potential issues and make adjustments as necessary.
• 24/7 Answering Service: The computer industry knows no bounds, which means that your customers may be calling from any city in any country. Working with us, there is no such phrase as “contact us between 9 a.m. and 5 p.m. EST.” Our agents work 24 hours a day to provide courteous, live-voice helpdesk support to your customers worldwide. Always efficient, we aim to answer every call within 3 rings or less. Your office doors may be closed, but with SAS, you are always open.

The Benefits.

Did you know that 81% of companies who deliver strong customer service outperform their competitors? Making clients feel valued is the advantage you need to succeed. We are your partners in customer support solutions. When you team up with us, missed calls will be a thing of the past, and your customers will always receive knowledgeable, personalized service. You can expect such benefits as:

• Increased Cost Efficiency: Budgetary concerns are always hanging over your head, and like most businesses today, you are constantly forced to do more with less. Outsourcing your IT helpdesk to SAS offers not only increased client satisfaction, but enables you to employ your current staff in a much more efficient and cost effective manner. Reduced administrative expenses mean that every dollar saved can be used to expand your business.
• No Added Equipment: Our operators work remotely and virtually, so there will never be any expensive equipment for you to purchase or install. More than anyone, your organization knows how rapidly technology is changing and how expensive upgrades or complete overhauls can be. All the technology we need is already in place and regularly assessed for improvements. We have the tools, and we make them work for you.
• Professional Staffing: Presenting a professional image is essential to your company’s reputation. To be successful, customers have to believe in your product. But they also have to believe in your ability to provide them with the support and services they need. If you want to instill confidence in your organization, then customer care must be flawless. Our agents are keenly aware of the impact their performance has on your business. We work diligently to ensure that your clients will always be satisfied with the high quality assistance we provide.

Sign up for our 2-week free trial today. We take pride in our commitment to our clients’ success. That is why we invite you to see for yourself how a live receptionist answering service can benefit you. Once you start, you will wonder how you ever got along without us! Specialty is the leading answering service for software companies, giving you the advantage you need to stand out in the ever-changing technological marketplace.