SAS for animal removal businesses.

Timely Response and Quality Customer Care When Things Go Squirrelly.

As an animal removal specialist, time is of the essence. Between responding to calls, scheduling upcoming appointments, and handling in-house issues, it’s easy to be overwhelmed by the day-to-day management of your small business. All too often, though, customer care falls by the wayside, and ignoring this key piece of the puzzle can have a long-lasting negative impact on your reputation. Did you know that poor customer service accounts for 45% of customers who decide to leave a company? In a business where time is so valuable, catering to the customer is everything. SAS’ answering service for animal removal companies can help.

Trying to catch the phone when you should be catching critters? For about $16 a day, SAS ensures that you’ll never miss a call or an opportunity to capture new clients!

SASDelivering Outstanding Customer Support

Specialty offers live-voice customer service solutions to businesses in the animal removal  & nuisance wildlife industry. We provide 24-hour brand representation, facilitating more effective communication with your customers and suppliers 365 days a year. SAS is much more than just an answering service; we can schedule appointments, immediately relay complex or emergency issues to your field team, and survey your clients’ level of satisfaction following service. Whether you’re on the job or it’s after hours, our trained call center representatives reinforce the reliable image of your company and respond in real-time to callers’ needs. We know that 67% of people hang up the phone out of frustration if they can’t speak to a real person, so we ensure that a courteous, professional agent is there for every call.

What We Can Do.

We employ over 300 highly trained operators who are capable of handling upwards of 30,000 inbound calls a day. Our agents can do everything from recording messages and scheduling appointments, to responding to customer service queries and performing market research.

• Customized Business Solutions: The SAS team will work with you to create a script for our operators to follow, and using the protocols and procedures you outline, our specialists will tailor their responses to the specifics of your organization. Whether you are a local animal control office or a wildlife rescue facility, we guarantee that our service will fit like a glove.
• Immediate Dispatch: A bat is flying around in your attic. You panic and call the closest wildlife removal service. And you get an answering machine. Whether there’s a bat in the attic or a skunk in the shed, when you partner with our team, every caller will be greeted by a live agent who has the patience and compassion that will keep clients calm. We will gather the pertinent information and our answering service delivers it to you and your technicians via phone, text, pager, or email, immediately dispatching you when you are most needed.
• Bilingual Service: In this increasingly diverse nation, it is important that you are able to converse with not only English speakers, but with those whose primary language is Spanish. With our bilingual representatives, we can accommodate all of your patrons, whatever their needs might be.

The Benefits.

There is no telling when your clients will need you. It could be 3 in the afternoon or 2 in the morning. Having a 24-hour call answering service at your disposal gives your company a more reliable and professional appearance, and will instill confidence in your service. We are your link to incomparable customer care nationwide, and collaborating with our team gives you the freedom to focus on what matters most: running your business.

• Increase Revenue: Every phone call your business receives is an opportunity to acquire new clients and boost sales. We believe that when it comes to lead capture, timing is everything. That is why our operators make it a point to answer every call within 3 rings or less.
• Reduce Costs: When you sign on with SAS, you are only paying for the operator time you use. There is no new equipment to purchase or install, and no employees’ hourly or salaried wages to manage. That translates into reduced operating expenses. We have the tools and the talent, and we make them work for you.
• Improve Productivity: Business owners know the value of a phone call. But when your phones are ringing off the hook, it can be a major distraction for your employees. Outsourcing your phones to us gives you more hours in the day to do your job.

Your time is too valuable to waste. So take advantage of our 2-week free trial. There are no strings attached and no obligation to sign on once your trial period ends. What do you have to lose? We are confident in our services, and we want you to feel the same way. Specialty is the leading answering service for the animal removal industry, providing the prompt customer care solutions that your company needs to succeed.