Move over to the gold standard in customer service solutions. Consistent tenant satisfaction means renewed rentals. Let us help.

When prospective renters call, they are shopping around for a new place to live. When current lessees call, they usually have an issue that they feel needs your immediate attention. The last thing prospective or current tenants want to hear is a computer-generated telephone answering attendant, or worse yet, having their call route directly to voicemail. What they want to hear is a real person on the other end of the phone who will treat them with respectful, courteous care, and respond to their queries immediately. That is precisely what Specialty’s property management answering service provides.

Property management is multifaceted. Vacancies, maintenance, security, and more. For about $1 a day, SAS can unify your communications, making your complex job just a little easier.

SASDelivering Outstanding Customer Support

Did you know that 70% of a customer’s experience is based on how they feel they are being treated? At SAS, our specialists are trained to provide your tenants with quick, considerate assistance every time the phone rings. Whether callers are interested in learning about available units, would like a rental quote, or have a broken faucet, we are here to help. Our staff works around-the-clock, 24 hours a day, 7 days a week, and we facilitate effective communication between you and your residents. We are so much more than just great answering services for small business. We are a complete customer support solution for your business.

What We Can Do.

Employing over 300 receptionists in the continental United States, we are capable of handling upwards of 30,000 phone calls a day. Operators work efficiently while maintaining a pleasant disposition, so you can rest easy knowing that customers will always be greeted by a kind, knowledgeable, and highly trained representative. We take pride in our business and we work hard to ensure the success of yours.

• Lead Capture: Every phone call your property receives is an opportunity to acquire new business and increase revenue. When it comes to lead capture, timing is everything. We aim to answer every call within 3 rings or less, and callers will be impressed with the prompt, personal care our agents provide.
• Dispatching: Following your protocols and procedures, inbound calls are screened for emergency and non-emergency response, and even seasonal issues such as snow removal, salting, or leaf cleanup. Our agents convey these details to your staff based on the information we have gathered, and your on-call personnel will be quickly dispatched via phone, text, pager, or email. Changes in your on-call schedule can be easily accommodated.
• Appointment Scheduling: We can integrate into your web-based calendar management software to schedule appointments for prospective tenants or meetings with maintenance contractors. We will immediately notify you or your office staff of any modifications or cancellations so that you can make the appropriate arrangements. This eliminates no-shows and miscommunication, and keeps you on time.
• Bilingual Client Service: As our society changes, we are prepared to help you extend your reach into the Hispanic community. We have representatives on call who are fluent in both English and Spanish, acting as the telecommunications link between you and your diverse residents.

The Benefits.

When you partner with SAS, you can rest assured that you will never miss a phone all, and your tenants will receive the same superior level of care that you would provide from your own office. Did you know that 82% of small business owners say their main source of new business is referrals? When residents feel like valued members of your community, they are much more likely to recommend your property to prospective renters. Top-notch customer service will set you apart from competitors and give you the advantage you need to keep business flowing.

• Increased Cost Efficiency: Budgetary concerns are always hanging over your head, and you are constantly forced to do more with less. We can help you increase tenant satisfaction while enabling you to use your current staff in a much more efficient and cost-effective manner. Many of your costs are fixed and you have little or no control over them. With us, you will only pay for the operator time you use. Every dollar you save in administration is a dollar you can spend delivering the services your tenants need.
• No Added Equipment: Our agents work remotely and virtually, so there is no new equipment for you to purchase or install. We use cutting-edge telecommunications technology, and we are constantly researching ways to upgrade our services. We have the equipment, and we make it work for you.
• Professional Staffing: Presenting a professional image to your tenants is essential in property management. When it comes to outsourcing your customer service to a call centre, there is no margin for error. Our agents will respond to each call with a specialized greeting that you create, flawlessly representing your property. Current and prospective renters will be impressed with your commitment to providing them with impeccable service.

Regardless of how many rental properties you manage, you need a competitive edge. There are many answering services out there, but if you are looking for a nationwide partner that is as dedicated to advancing your reputation as you are, then look no further. SAS is your affordable solution. Take advantage of our 2-week free trial. You have nothing to lose! Specialty is the leading answering service for property management, taking customer care to new heights.