Retail industry solutions. Live customer service with deep industry knowledge.

Live solutions to build loyal customers and grow brands. Meet Specialty.

The retail world is difficult. Companies struggle to find success in an atmosphere of thin margins, betting on the latest trends, and timing. As digital technology pushes consumers away from storefronts and more to web-based order taking, excellent customer service is more important than ever before. Multi-channel shopping and mobile driven consumers are transforming shopper expectations. Retail businesses who remain competitive know the key to driving profits is to offer an enhanced customer care experience while increasing efficiency. We do both. We help retail businesses stay connected with their customers 24 hours a day. Across every communication channel, our live receptionists can create a personal experience for your consumers to deliver a better experience that will increase both sales and customer satisfaction.