SAS for vending operators.

Question: What’s worse than losing money in a vending machine? Answer: Losing your clients because of bad customer service.

The convenience of vending machines has put your products and services in high demand. With that demand comes an increasing number of competitors, doing whatever they can to expand their client base, and ultimately, take clients away from you. It is a known fact that when deciding which businesses to use, most people consider the quality of customer service over the cost. On the other side of the coin, 90% of clients who do not receive the level of customer service they expect will take their business elsewhere. If your business is going to survive and thrive, you need to take advantage of every opportunity to outperform the competition. Teaming up with Specialty’s answering service for vending companies ensures the very best in customer care, all day, every day.

Empty or broken vending machines = money lost. If you’re out servicing equipment, who has time to assist customers when things go wrong? SAS does, for about $3.50 a day.

SASDelivering Outstanding Customer Support

In most cases, the opportunity to acquire new clientele begins with a telephone call. When current and potential customers contact your business, what do they hear? Is your phone answered by a computer-generated voice? Or are your callers immediately shuffled off to voicemail? If your answer to either of these questions is yes, then you need to seriously consider what a partnership with Specialty Answering Service can do for your business. We specialize in high quality, person-to-person telephone answering services, and we promise that when your clients call, they will be greeted by a live-voice, courteous and knowledgeable professional, ready to provide them with personal service they will appreciate.

What We Can Do.

We employ over 300 experienced customer service specialists in the continental United States, capable of handling upwards of 30,000 inbound calls daily. Our operators are available 24 hours a day, 7 days a week, representing your business with the same dedication and care we have for our own. We know that no one has time to wait on hold, and that is why we aim to answer every call within 3 rings or less. Here are some of the ways we can assist your vending services company:

• Email Read & Response: These days, many vending machines have an automatic link to the internet. In the event of a malfunction, a message will be conveyed to your company alerting you of the issue. SAS’ email answering service can review your service emails immediately and get in touch with you via phone, text, pager, etc., dispatching one of your technicians to manage the repair.
• Customized Solutions: We will work with you to create a call script tailored to suit the needs of your business. We can take messages, schedule restocking appointments, provide information using your FAQs, and even submit refund requests for customers who have lost money in a machine. In addition, office vending companies can utilize our service to make proactive outbound calls for reorder fulfillment.
• 24/7 Answering: We know that most of your calls come in during regular business hours, but in some cases, your customers need to get in touch with you after hours. You have vending machines at a number of facilities that operate 24/7, and that means customers need 24/7 access to your services. With us on your team, your office may be closed, but your business is always open.
• Bilingual Staff: As the country becomes more diverse, companies need to adapt to assist our expanding multi-cultural population. With operators fluent in both English and Spanish, we are prepared to address this need. No language barrier makes for happier customers.

The Benefits.

Whatever your niche – running a self-serve propane tank exchange, employing vending at a car wash, selling high-ticket items like iPods, or vending food at an amusement park – we are your partners in customer support solutions. With us manning your phones, you will have time to concentrate on what matters most: running and growing your business. Our services offer:

• Increased Cost Efficiency: We bill by the minute. That means you only pay for the operator time you use. Outsourcing your reception services to us negates the need for hiring additional staff at your office. We employ, train, and compensate the very best agents in the industry. By reducing your administrative costs, you can funnel the savings to wherever it is most urgently needed.
• Professional Staffing: Presenting a professional image is essential in any business, and we are experts at creating the ideal customer service experience. Our polite, easygoing agents will respond to every one of your callers with respect and care. The individualized attention we offer ensures their continued satisfaction, and safeguards your respected reputation.
• No Added Equipment: When you team up with our service, you can forget about expensive telecom equipment. Your virtual office assistant works for you remotely, so there is no need for you to purchase or install any costly products. We regularly research upgrades, guaranteeing cutting-edge technology for our clients. We have the tools, and we make them work for you.
• 2-Week Free Trial: We are so confident in our services that we offer a free 2-week trial. No gimmicks and no obligation to sign on. You have nothing to lose, and everything to gain!

Stop fielding business calls on your cell phone or subjecting valued clients to the impersonal nature of automated answering. Regardless of the size of your business, you need the competitive advantage that SAS can provide. There are many answering services out there, but if you are looking for a trusted, national call center, then get started today. Specialty is the leading answering service for vending companies, delivering consistent, friendly telecommunications support at an affordable price.