SAS January 2022 Release Notes – Updated Call Details Page, Dynamic Reaches, and More!

It’s 2022, and that can only mean one thing – we’re tossing out the “old” and bringing in the “new” with a handful of fresh updates! Check out our January 2022 release notes below which includes a new Call Details layout, the addition of Dynamic Reaches, and more!

General Web Portal Updates

• Profile + Email: In Profiles, a feature has been added to the Email option where users can check ‘Use custom email’ to customize the email and the subject line for messages sent through the Profile.
• Profile + SMS: In Profiles, a feature has been added to the SMS option where users can check ‘Send all collected data’ which will send all collected data + Caller ID, comma separated, via SMS.

• Updated Call Details Page: Our Call Details page has been updated with a sleeker look.
• SAS Call Reviews: If an Internal Quality Review by SAS has been completed on a specific call, you will see it listed directly underneath the section where you can complete your own review within the Call Details. To view the full report, click Download.

Script Workflow Updates

• Dynamic Reach Function:  The Reach scripting block has been updated to include Dynamic and Static values. Selecting a Dynamic reach type allows you to select a unique Outcome, Profile, and Schedule for each comparison condition.

• New System Collector: A new system collector has been added for Non-Message Calls has been. If you’re creating a Profile specific for Non-Message Calls, a good custom SMS string may look like: “You’ve received a {{call_outcome}} from {{caller_id}} regarding: {{non_message_call}}”
• Warm Transfer script block: A new Add bulk option feature has been added to the Warm Transfer script block, which allows you to add conditions in bulk. In the pop-up window, enter each conditions option on a separate line, and separate condition, function and comparison by comma.
• Greeting Blocks: In all three Greeting Blocks, the ability to add separate greetings for Lunch and Holidays (controlled by the selected business hours) has been added.

• Numbers Quick Link Added: A quick link to the Number Settings has been added, allowing easier access to make adjustments to your SAS Flex number. From the main Scripting page, users can click the 3-dot menu icon associated with their script, and choose Numbers. Then, from the Numbers pop-up, click Edit.

Amazing Tips

New features are great, but knowing how to use old features are even better! Check out some great tips below for how to get the most out of features we’ve deployed in earlier releases you may not have known about.

• Script Genius Wizard: Use our fun script building tool to create a new script in under 5 minutes! Just answer a few questions, and our wizard will do all the work for you.
• SAS Flex Mobile App: If you haven’t already, take a moment to download our free mobile app for iPhone and Android users to manage your messages in real time.
• Add Users: Give your staff their own access to the SAS Flex portal, with the ability to customize their access level.