As someone who works for an answering service, and as someone who tries to explain to other people (aka my grandmother) what it is that I do, it was brought to my attention that not everyone knows what an answering service actually is. "What?!" I proclaimed. "How could you not know what…

You know the phrase. “For quality assurance, your call may be monitored or recorded.” Those words ring out millions of times a day as consumers contact businesses for customer service and support. But how about this – call recording started out in the air traffic control industry after the invention of magnetic…