Under any normal circumstances, a stellar customer service experience is something most businesses strive for. Throw a global pandemic like COVID-19 into the mix, and suddenly, all sense of normalcy flies out the window. Pandemics and catastrophes aside, businesses that can provide exceptional service no matter what the circumstance are more likely…

Unless you’re pretty handy with a crystal ball, no one could have predicted the current situation in which many businesses currently find themselves: closed temporarily due to a global pandemic. It’s like something out of a movie. The tsunami hits, and everyone is thrust into the midst of chaos with no idea…

The coronavirus situation is reminding us that the world is completely interconnected. The global coronavirus pandemic is affecting our families, our businesses, and our way of life. During this time, we're reminded that every business, large or small, needs a plan to meet any disruption with confidence. Over the past week, our…