Over the last several weeks, we've seen a radical shift in how businesses operate due to the coronavirus pandemic. Business owners across every industry have had to change their business models and adopt new protocols seemingly overnight so that they can continue serving customers with as little disruption as possible. Whether it's…

At Specialty Answering Service, we're focused on the health and safety of our employees and their families. And throughout all of the disruption COVID-19 is bringing, SAS, just like every other telephone answering service in the industry, is still committed to your success. One of the main things we're learning by speaking…

In a crisis, communication is essential. The United States is just about a month into the COVID-19 pandemic, and about 2 weeks into social distancing protocols, and life as we knew it is a faded memory. For small businesses, it's too early to know the economic impact the novel coronavirus will have.…

Your customers are reaching out to you more for answers as they're trying to deal with the uncertainty of the coronavirus. As your new at home employee army works tirelessly from their kitchen counters and ironing boards to respond to customers, your answering service is playing a greater role in helping you…

The coronavirus situation is reminding us that the world is completely interconnected. The global coronavirus pandemic is affecting our families, our businesses, and our way of life. During this time, we're reminded that every business, large or small, needs a plan to meet any disruption with confidence. Over the past week, our…

As we've seen over recent weeks, a global outbreak is overwhelming. Schools and businesses are halting their public interactions in an attempt to stop the spread of COVID-19. While no one likes planning for an emergency, being prepared is essential. Whether you're using an answering service every day or just as a…

Just this past year, all 50 states have passed laws that require businesses to notify their customers in the event of a data breach, and according to a report from the Identity Theft Resource Center, there have been a total of 864 data breaches from January to August 2018. With over 30…

As we’ve seen over the past few weeks, Mother Nature is unpredictable. One minute, she'll give us sunshine and blue skies, and in the next, a hurricane will be barreling down your door. While we can't always fully prepare for Mother Nature's wrath, ensuring that your business' communication lines are in constant…