Most telephone answering services will give you the ability to customize your greeting, or how the answering service agents answer when they pick up the phone. An effective greeting is one of the most important factors to the success of the answering service campaign. How callers are greeted sets the tone for…

Why, hello there, and Happy New Year! As the clock struck 12, and 2018 rolled around, billions of people all over the world contemplated their New Year's Resolutions. Lose weight, read more, give up cheesy poofs, stop binge-watching Netflix - you know, the usual. Call center service companies like SAS absolutely love resolution season.…