Many businesses lean on answering services to help streamline customer communication and increase customer satisfaction. Answering services provide a group of real people to answer calls on behalf of companies 24/7. However, not many businesses really understand the inner workings of an answering service, and who they rely on to handle their…

If you work in an office, then you're familiar with the daily grind. Your 9-5 is mostly responding to emails, talking up Netflix by the coffee machine, and going to the third floor to use the lavatory.  With the exception of the bathroom bit, did you know that most of the jobs…