Trying to find the right answering service can feel a little like playing musical chairs or trying your hand at online dating. You're doing your level best to get in there and make something fit, and you never really feel settled. With so many answering services out there, finding one that suits…

Thank you so much for entrusting your small businesses calls to Specialty Answering Service. We take the responsibility of being your answering service provider very seriously, ensuring we deliver amazing interactions, every day. We are actively monitoring the Coronavirus (COVID-19) situation and wanted to take a moment to share our Business Continuity…

A telephone answering service is a service that large and small businesses use to provide 24/7 live customer support, keep better track of inbound communication, reach out to employees letting them know about urgent situations that require their attention, and more. An answering service can be a pre-packaged service where the operator…

Ready to take your business to the next level in customer care? Working with an answering service is a great way to enhance operations while providing 24/7 support for your valued customers. And with communications solutions for every industry, company size and service level, it’s never been easier to get started. As…

Have you ever heard colleagues having water cooler discussions about the differences between answering services, message services, and virtual receptionist services? We have. Just about every day. And these discussions can get pretty heated. Some people believe that message service or messaging service refers to an outdated concept of a switchboard born…

Tax season is here, which means accounting and tax prep firms are working diligently filing taxes, doling out financial advice, and answering the most important question - 'So, how much am I getting back?' Because this is a taxing time (pun intended) for both accountants and civilians alike, accountants often hire answering services like…

Halloween may be over, but the spook-tivities still live on in the answering service world. While answering services are great at helping businesses handle customer communication, if services aren't properly tuned, there are times when they can do more harm than good. Since Halloween isn't over until we say it is, we…

Answering services aren't always answering services. Sometimes they act like answering services, other times they're virtual receptionist services, and other times they can be call center services.  So what's the difference? Which one of these 3 services does your company need? To help you decide, we took 7 different inbound call scenarios…

Virtual receptionists are the employees that answer your calls in an answering service. From helping you answer phone calls to freeing up your time to foster more meaningful relationships with your clients, learn the top 6 signs that you should hire a virtual receptionist and why hiring one could be one of…

Welcome to the first step in the process of picking the best answering service for your business: deciding if you need an answering service in the first place! It's a great question, but the answer isn't always easy. There is no equation to plug values into when you're deciding if your business…