So you've decided to use an answering service. Congratulations! Trying to find the right answering service for your business can be a challenge. You've cleared your first hurdle - understanding that you need an answering service. Your second hurdle, choosing which company to use, can seem like a momentous challenge. How do…

If your business is new to using an answering service, you may have questions about what an answering service is capable of. For example, you may want to know if the operators can access your software, if they can sound like they are working in your office, or if they can transfer…

A great script is more than just a few steps strung together. It's the core of your answering service experience, creating the right set of questions that will guide the operators and keep call flow as smooth as chocolate silk pie. In the infographic below, we've let you in on a little…

When it comes to creating the ideal answering service script, it can be a little challenging to know exactly what to include. For certain businesses, basic information is perfectly fine. But what if you require the operators to ask multiple screening questions? Should your script include every last tidbit of information you need…

Ever wondered how a typical answering service conversation unfolds? You're in luck! We have compiled a few call center sample calls that will help you gain a better understanding of call flow in a call center. These might be of use as you work on designing the best script to suit your…