At Specialty Answering Service, we've been committed to the success of small businesses for over 30 years. We've helped thousands of businesses grow with the help of our live operator answering service. We've learned what works for businesses, and where we can improve to help you build value through your relationship…

Money? Revenue? Success? Nope. Think again. Here are the top 14 words and phrases that drive good business. Thank You. Do you thank your customers for their patronage? Do you send out handwritten thank you notes? Do you take the time to praise staff, not just in private, but in public, for…

When I was in college, I used to work for the Alumni Relations Office, and let me tell you, there is no one more distressed than a 70-year-old alum who can’t figure out how to sign up for their class reunion. During my time in this office, I learned a lot of…

What’s the difference between an optimist and a pessimist? The optimist is the person who invented the toilet. The pessimist is the person who invented the diaper. Optimism, while undeniably great fodder for countless jokes, is one of the most critical components in successful businesses. Nowhere are the benefits of a positive…