Read our service terms and conditions.

These Terms and Conditions constitute an agreement (“Agreement”) between you (“you”, “your”, “user” or “Customer”) and HVAC Answering Service, Inc. (“SAS”, “Specialty Answering Service”, “us”, “we” or “our”) for virtual telecommunication services, answering services, call center services, and any related products or services (“Services”). This Agreement governs both the Services provided and any assigned toll-free and/or local number account (“Telephone Number”) used in connection with the Services.

1. HOW DO I ACCEPT THESE TERMS AND CONDITIONS?

By clicking “I Agree,” indicating acceptance electronically, or by accessing or using the Services, you agree to this Agreement. If you do not agree to this Agreement, then you may not use the Services.

If you are an individual acting on your company’s or client’s behalf, you accept these provisions on their behalf and the term “you” will refer to you, your company, or your client.

You must be at least 18 years of age to use our Services. By accessing or using our Services you agree that you can form a binding contract with SAS; You are not a person who is prohibited from receiving the Services under the laws of the United States or any other applicable jurisdiction; and you will comply with this Agreement and all applicable local, state, national, and international laws, rules, and regulations.

2. HOW LONG IS THE TERM OF THIS AGREEMENT?

The initial term of this Agreement begins on the date we activate Services for your Free Trial Period or your Service Plan. Your Free Trial Plan ends after two weeks (14-days) or after you have utilized 200 minutes, whichever comes first. If you have elected a Service Plan, it continues through the end of that calendar month. Thereafter, this Agreement will continue in full force and effect from month to month until terminated in writing by either party pursuant to the terms of this Agreement. Your Free Trial Plan and your Service Plan end pursuant to the terms of the Free Trial Plan and the terms of the Service Plan respectively. SAS will attempt to notify you via email and/or telephone to give you notice that your service is being terminated. SAS is not responsible for business disruption or damages to your business because your Free Trial Plan ends or your Service Plan terminates.

3. HOW DO I PAY SAS FOR SERVICES?

As part of your registration for our Services you are required to provide SAS with a valid form of payment, such as your debit card, credit card, Paypal account or to collect echecks from your bank account (“Electronic Payments”). You authorize us to charge or collect these Electronic Payments for your Initial Payment, your Monthly Payments, Immediate Supplemental Service Payments, all of which are described in more detail below in Sections 5. If your form of Electronic Payment is suspended or denied, SAS reserves the right to immediately suspend or terminate your Account.

You agree to advise us of any changes to your debit card account, credit card account, Paypal account or echeck account number, billing address, or expiration date.

Should an Electronic Payment be declined for any reason, we will attempt to charge it again as follows: 2nd attempt after 1 (one) day, 3rd attempt after 6 (six) days. If the third attempt at an Electronic Payment is unsuccessful, your account will be terminated and we will notify you of such termination by email, by, or by telephone. Notwithstanding the previous section, if your Electronic Payment is declined for a charge within 90 days of the date you opened your account, your account will be canceled immediately and the phone number on your account may be unavailable.

Accounts will be terminated if we are not able to confirm an order by phone and do not receive any replies from the account holder. A credit or debit card or other authorization form will be required to reactivate such accounts. After reactivation, the phone number on your account may be unavailable and you may be assigned a new account phone number.

4. WHAT DOES SAS CHARGE FOR ITS SERVICES?

Each month you will be charged a base fee for the Service Plan you have elected (your “Base Fee”). Your Base Fee includes (i) a flat monthly service fee which includes the calling charges defined by your Service Plan within the continental United States) (ii) a certain number of “free” minutes to be used on the Site, and (iii) an additional second rate (if you exceed the number of calling minutes on your Service Plan, SAS will bill you for the minutes you use above your allowance) all of which is listed on the rate schedule posted on our Site (the “Rate Schedule). Your Base Fee also includes regulatory and government fees, all taxes and surcharges, including regulatory recovery fees associated with the Services provided under your Service Plan. SAS does not forward, transfer or “patch” calls to numbers outside of the United States.

SAS services are measured by seconds. We do not round up. So if a call lasts six (6) seconds, then your Service Plan will be charged six (6) seconds. However, the length of your call is not limited to talk time. Billable time will also include time needed for operators or other staff to provide services required by any particular call.

In addition, if you use Services not covered under your Service Plan (“Supplemental Services”), you will be charged additional fees (“Supplemental Service Fees”).

Supplemental Services include, but are not limited to, additional minutes you used (which exceeded the number of calling minutes in your Service Plan), long distance calls, call patching, automated services, and other Services.

Supplemental Service Fees, include but are not limited to, additional second charges, long distance and directory assistance charges, fees related to call forwarding, adding additional sub-accounts and/or merging accounts, returned check fees and costs, regulatory and government fees, and for all taxes and surcharges, including regulatory recovery fees, imposed on you or us as a result of your use of the Supplemental Services all of which are posted on the Rate Schedule, collection fees, including but not limited to reasonable attorneys’ fees and costs. Supplemental Service Fees include initiation fees and additional fees for optional features, add-ons, and other added products and Services. Fees for these Services are listed on the Rate Schedule.

SAS reserves the right to update the Rate Schedule including change its pricing and/or billing practices in its sole discretion. SAS may introduce new products and Services at special introductory pricing. Introductory pricing may change at discretion by SAS. SAS bills usage charges in one (1) second increments. A monthly minimum base rate applies as per the terms of your Service Plan.

If you anticipate an increase or spike in usage, we require you to provide us with at least ten (10) business days notice so that we may property staff your account. In order to provide excellent service to all of our customers we reserve the right to limit or restrict calls and other services if they exceed the number or level of calls anticipated based upon your specific Service Plan.

To upgrade or downgrade any services you have selected, you may change from within your online portal, by contacting SAS Support at service@specialtyansweringservice.net, or by calling 866-688-8912.

5. WHEN WILL YOU COLLECT ELECTRONIC PAYMENTS FROM ME? (WHEN WILL MY ACCOUNTS BE CHARGED?)

Initial Payment. When you accept the Terms and Conditions of this Agreement, you are authorizing us to collect an Electronic Payment which represents a pro-rated Base Fee for the balance of that month, and all applicable initiation and origination fees, and taxes, surcharges and recovery fees associated with your Service Plan (the “Initial Payment”).

Monthly Payments On or About the First Business Day of Each Month. We will provide you with an invoice that reflects your Base Fee for the current month and accrued charges for Supplemental Services for the preceding month (not already billed pursuant to an Immediate Supplemental Service Payment). (your “Monthly Bill”). Your Monthly Bill is due on receipt (the “Due Date”). You authorize us to collect an Electronic Payment each month to satisfy all charges shown on your Monthly Bill.

Immediate Supplemental Service Payments. In addition to authorizing monthly Electronic Payments to pay the charges shown on your Monthly Bill, you authorize us to charge your debit card, credit card, Paypal account or to collect an echeck at any time during a monthly billing period for Supplemental Services. If the cost of your Supplemental Services in any month exceed the Threshold Amount, you authorize us to immediately collect an Electronic Payment to pay for these Supplemental Services (“Immediate Supplemental Service Payment”). You authorize us to collect Immediate Supplemental Service Payments without additional notice or consent. If your usage exceeds the Threshold Amount, you authorize us to increase or upgrade your Service Plan to a Service Plan that matches your usage. The Threshold Amount is is set by SAS and may vary based on your service plan, payment history, and usage. If the form of Electronic Payment on file is declined or otherwise suspended, SAS reserves the right to terminate or suspend your Account.

Adjustments to Billing Cycles. You will receive our invoices on a monthly basis. Billing cycle end dates may change from time to time. When a billing cycle covers less than or more than a full month, we may make reasonable adjustments and prorations.

6. HOW WILL I KNOW IF SAS CHANGES THESE TERMS AND CONDITIONS, MY SERVICE PLAN OR THE RATE SCHEDULE?

SAS reserves the right, at any time, to change, modify or amend these Terms and Conditions, your Service Plan or the Rate Schedule (an “Amendment”). In the event that we make an Amendment, we will provide you with notice via email and/or we will post the change on our Site (“Notice of Amendment”). Our Terms and Conditions, Service Plans and Rate Schedule are always available for you to review on our Site.

Each Amendment shall have an effective date which shall be not less than 15 days after the Notice of Amendment. If you do not agree to the terms of the Amendment you may terminate this Agreement by giving us written notice within 15 days of receipt of the Notice of Amendment.

Notwithstanding anything to the contrary, no Notice of Amendment shall be required for an Amendment to effective to prevent fraud or illegal activity.

We reserve the right assign all or part of our rights or duties under this Agreement in connection with a sale of all or substantially all the assets of SAS to a third party without notice to you; provided any such third party shall be obliged to honor the terms of this Agreement.

If you use SAS services after receipt of Notice of an Amendment you are accepting the terms of the Amendment and agree that your Service Plan shall be subject to the terms of the Amendment.

7. WHAT HAPPENS IF I FAIL TO PAY MY BILL ON TIME?

Time is of the essence for payment. Therefore, if we are unable to collect your Base Fee or Supplemental Service Fee as per the terms of this Agreement on the Due Date, you agree to pay us interest at the lesser of (a) 18% per annum or (b) the highest amount allowed by law for any amounts unpaid as of the Due Date. In addition, Any payment(s) not received within seven (7) days after the Due Date are subject to an administrative processing fee of $25.

Acceptance of late or partial payments (even if marked “Paid in Full”) shall not waive any of our rights to collect the full amount due under this Agreement. If we are charged a fee due to a returned check, Notice of any disputes must be in writing and received by us at our address within thirty (30) days after the invoice date or you will waive any objection. If your Account is suspended for non-payment, we will require you to pay all past due amounts, all open balances that may not have become “past due” prior to reactivation of your Account, and any new charges that may include a pro-rated Base Fee for the balance of that month and the full Base Fee for the subsequent month.

8. WHAT RIGHTS DO I HAVE TO USE SAS MATERIAL?

All materials (“Materials”) and content (“Content”) on the Site are provided by and owned by SAS unless indicated otherwise. All intellectual property rights in the Materials, Contents and Services (including copyrights, trademarks, service marks, trade secrets and patents) are the property of SAS. SAS retains all copyrights in the individual pages on the Site, and their components, and collective works (“Works”) available at the Site.

You agree not to use the Materials, Content, Services and your Account for any unlawful or abusive purpose or in any way which interferes with our ability to provide Services to our customers, or damages our property.

The Materials and Services are copyrighted and are protected by federal and worldwide copyright laws and treaty provisions. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, performed, or distributed in any way, without SAS’ prior written permission.

Trademarks and copyrights including the SAS logo is the property of SAS. All other names and trademarks are the property of their respective holders.

You are authorized to download materials (the “Materials”) and/or Content found on this Site for use with the Services and/or Accounts. This is a license, not a transfer of title, and is subject to the following restrictions: unless you receive prior written consent from us and unless you receive any required regulatory approvals, you may not: (a) modify the Materials, Content, Services or Accounts or use them for any commercial purpose or any public display, performance, sale or rental; (b) decompile, reverse engineer, or disassemble software, Materials, Content, Services or Accounts; (c) remove any copyright or other proprietary notices from the Materials, Content, Services or Accounts; (d) unless otherwise provided herein, transfer or resell the Materials, Content, Services or your Account to another person. You agree to prevent any unauthorized copying of the Materials, Content, Services and Accounts.

You agree that we, in our sole discretion, may terminate this license at any time, for cause. Upon termination, you will immediately destroy any copies of the Material, Content and Works in your possession.

9. HOW CAN I TERMINATE THIS AGREEMENT?

You may terminate this Agreement at any time in accordance with the immediately following procedure. You must give such notice of termination by “Submitting a Support Ticket” to our Billing Department. You can “Submit a Support Ticket” on the Support Center page of the Site at https://support.specialtyansweringservice.net or emailing your notice of termination to service@specialtyansweringservice.net. Upon receipt of your Ticket, indicating your desire to terminate this Agreement, we will send to you an email to confirm that your termination notice was received (“Cancellation Email”). If you do not receive a Cancellation Email your termination notice may not have been received by us. You may contact our Customer Support Department at 866-668-8912 to inquire if the request was received. Your termination request will be fulfilled within three (3) business days. Because some charges may have accrued prior to your termination, a final payment will be processed and due on receipt. If Services are terminated before the end of your invoicing cycle, we won’t prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. You must cancel your subscription before the next Billing Cycle Date. Customer understands and agrees that any activation, phone number fees, programming fees, or other up-front fees are non-refundable, and that the monthly subscription fees are payable on a monthly basis. Cancellation on the first day, or any day, of a monthly period shall be considered as Customer usage for that monthly period and no refund shall be made for that monthly period.

10. HOW CAN SAS TERMINATE THIS AGREEMENT?

We may terminate this Agreement at any time and for any reason.

If you fail to pay any amount owed to after the due date, or if you have in the past failed to pay amounts due us or an affiliate of ours, or if you breach any representation to us or fail to perform any of the promises you have made in this Agreement, or if you are subject to any proceeding under the Bankruptcy Act or similar laws, you will be in default and we may, in our sole discretion and with or without prior notice, restrict or terminate Services and/or terminate this Agreement, in addition to all other remedies available to us.

Upon termination of this Agreement and/or your Services, your right to use the Services immediately ceases. You shall have no right and we will have no obligation thereafter to forward any unread or unsent messages to you or any third party. We may require reactivation charges to renew Services after termination or suspension.

Upon termination, you are responsible for paying all amounts and charges owing under this Agreement.