The Best Answering Service Blog Posts from 2018

Last year we wrote hundreds of amazing posts for our blog, and our blog enjoyed over 100k views each month. With so much traffic, we thought it would be interesting to grab the blog posts with the most page views in 2018, the best answering service posts that really engaged readers, and list them here.

1. The Ultimate Guide to a Flawless HVAC Business Plan: Whether you’re just starting out in the HVAC industry or you’ve been in the game for years, our ultimate HVAC business plan can help lead any sized HVAC business to success. From marketing strategies and HVAC training to demographics and market research, we’ve got it all.
2. 23 of the Best Customer Service Reps from Movies and TV: If your love of television and cinema is as great as our love of exceptional customer service, you’ll definitely want to check out which characters we thought would make for the best CSRs and why.
3. 6 Signs you Need a Virtual Receptionist: Running a small business is hard, and it sometimes may be harder to admit when you need help. If you’ve experienced any of these signs, you definitely need a virtual receptionist.
4. What is an Answering Service?: If you’re not sure what an answering service is or what they can do, you can learn all about them here! Don’t worry, we won’t judge you.
5. Video of Rude Operators on the Job: Whether you’re working with an answering service or you’re handling all calls in-house, customers should never have to experience rude operators. Check out this video if you want to show your team how NOT to act!
6. Ultimate Guide to Small Business Accounting: Running a small business is tough enough without having to worry about the accounting bit. We’ve developed the ultimate guide to small business accounting which breaks down the tasks you need to do daily, weekly, monthly, quarterly, and yearly. A great resource if you’re handling the books on your own or just trying to keep tabs on your accountant.
7. Using an Answering Service? Don’t Make These 6 Mistakes: If you’re new to the answering service world, it can be easy to make mistakes when setting up your account. As industry experts, we’ve seen it all. That’s why we created this post which lists some of the most common mistakes we see, and how to avoid them.
8. 24 Ways to Answer the Phone: You might think that answering the phone is as simple as saying “hello”, but in a competitive marketplace, businesses need to think outside the box to make sure their brand stands out among the rest. These 24 ways to answer your business phone may help spark some inspiration in your own office, whether you’re using an answering service or just want to change up how your receptionist is greeting callers.
9. 6 Tips for a Quick Answering Service Setup: Need to set up your answering service ASAP and don’t have time to deal with the nitty gritty? These 6 tips will give you all of the information you need to help achieve flawless instant activation.
10. Answering Service Trivia: Test your answering service knowledge and put your trivia skills to the test with our answering service quiz! From learning about who owned the first call center to how many calls answering services handle each year, you’ll be one step closer to telecom genius after taking our quiz.