What Makes a Great Customer Service Representative?

Having a great customer service team is what sets a business apart from its competition. A business could have a stellar product, but without a solid support team, they may have a hard time getting customers to stick around. Alternatively, a business that has an amazing support staff but a mediocre product may excel because when there were issues, their support staff was attentive and available.

At Specialty Answering Service, we strive to provide a great service and have an amazing customer service team when there are bumps in the road. We have a growing team of eager, friendly, and overall amazing support reps who kick butt day in and day out, so we decided to ask them what makes them a great customer service representative and why they love their job.

Annie B.

Why do you enjoy customer service?

Because I love helping people and problem solving!

What makes you great at customer service?

I’m good at putting myself in the caller’s shoes. When someone needs assistance, the last thing they need is a support rep that is disinterested. It happens all the time when I call my phone company!

Barb A.

Why do you enjoy customer service?

I feel that I can truly help someone’s business by providing great customer service! Most of our clients are small businesses and they rely on our answering service. If they are having a problem, they need to know that there is someone who can help them in a timely manner so they can focus on running their business. I like being able to help someone and I know that they appreciate it!

What makes you great at customer service?

I owned a small business and I know how important it is to provide good customer service!

Jessica R.

Why do you enjoy customer service?

I love solving problems and making a difference!

What makes you great at customer service?

I have the patience of a Saint and I love to practice active listening.

Mollie W.

Why do you enjoy customer service?

I enjoy customer service because every day is different. You never have the same day twice and that’s exciting. Knowing that you’re coming to work and going to have new experiences is reassuring. If you have a bad day one day, you know the next day will bring new opportunities!

What makes you great at customer service?

Patience. Sometimes there are customers that are less than thrilled, but the way you handle it and the way you talk to them makes a world of difference. Patience and understanding are two important qualities that I think customer service reps must have.

Kelly D.

Why do you enjoy customer service?

I enjoy being able to help others who may have questions or problems with their accounts. I always wanted to work in a field where I made a difference and was able to help at least one person a day. Being able to help people by answering questions, solving script issues or looking into their calls for them truly makes me feel like I was able to make someones day a little bit easier.

What makes you great at customer service?

I love interacting with people. Being able to talk to someone on a personal level makes the caller feel that they are important, and their issues are being heard. I am a problem solver, so I will try and figure out any way to make a situation better, no matter how big or small the issue is.

Alex S.

Why do you enjoy customer service?

It allows me to work with customers to problem solve! There is nothing more satisfying than struggling with an issue and then having the solution come to you in a bolt of clarity.

What makes you great at customer service?

It allows me to think creatively. No two issues are ever the same and no two people are ever the same, so each new case is like trying to find the pieces to complete the puzzle.

Sheila F.

Why do you enjoy customer service?

I enjoy customer service because I help people and it feels good. Every issue is different and I enjoy troubleshooting to come up with the answers.

What makes you great at customer service?

I know a lot of ways to get to the bottom of what the client needs/wants. I am very patient and I know the systems well.

Danielle V.

Why do you enjoy customer service?

I am able to come up with creative solutions that genuinely help businesses grow.

What makes you great at customer service?

I would say that I’m really good at empathizing with our clients when it comes to misunderstandings, and resolving issues quickly.

Kaila H.

Why do you enjoy customer service?

I enjoy talking to people and taking their complex problems and solving them. It’s rewarding when someone has an issue and you’re able to think of multiple solutions.

What makes you great at customer service?

I think having the ability to multitask and think of multiple different ways to solve a problem makes me good at customer service. If you let the customer feel in control of the outcome, your response is usually better.